PRIVACY POLICY

BucoCela Resort pledges to comply fully with the requirements of Republic Act No. 10173, known as the Data Privacy Act of 2012, and to observe internationally recognized standards of data privacy, security, and protection.

We value your trust and are committed to maintaining high standards for the protection of personal information. BucoCela Resort uses personal information to provide our valued guests or any individual or entities with whom the Hotel does business, regardless of the type of reservations and contractual arrangement, the best possible service and experience in every visit to the Resort.

This Privacy Policy explains how we collect, use, and safeguard information you provide when you visit our website or communicate with us.

By submitting a booking inquiry, contacting us, or continuing to use our website, you consent to the terms of this Privacy Policy and to the processing of your personal information in accordance with applicable Philippine law.

Information We Collect

When you use our website to inquire or make a booking, we collect the following personal information:

Full name
Email address
Accommodation requested
Number of guests
Check-in and check-out dates
Any comments or special requests you include in the form

We may also automatically receive technical information such as your IP address, browser type, and general site usage statistics through Wix.com’s analytics tools.
We do not collect or process credit card details or other financial information through our website. All payments are handled separately via bank transfer once we confirm your reservation by email. Please only make payments to the verified account listed in our correspondence.

How We Collect Information

We collect information directly from you when you:

Submit a booking inquiry or contact form on our website
Communicate with us by email or phone

We do not require you to create an account or log in to use our website.

Why We Collect Information

We collect personal information only for the following purposes:

To process and confirm your booking or inquiry
To communicate with you about your reservation or stay
To provide customer service and respond to your questions
To comply with applicable laws and regulations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

How We Store and Protect Your Information

Our website is hosted on the Wix.com platform. Wix provides the secure servers and systems used to operate this website. Your information may be stored through Wix’s data storage and databases, protected by encryption and firewalls.
Access to personal information is limited to authorized personnel who need it to perform business-related tasks.

Communication

We may contact you via email or phone to confirm bookings, respond to your inquiries, send reservation updates, or request feedback after your stay. We do not send marketing messages unless you have given consent.

Withdrawing Consent or Accessing Your Data

If you wish to access, correct, or delete any personal information we have about you, or if you no longer want us to process your data, please contact us at:
Email: BucoCelaResort@gmail.com
Mailing Address:[Insert your resort’s address or mailing address here]

We may update this Privacy Policy from time to time. Updates will take effect immediately once posted on this page. We encourage you to review this policy periodically.

Cookies Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are used to improve your browsing experience and analyze how our site is used.

How Does BucoCela Resort Use Cookies?

Our website may use:

Analytics Cookies – to collect anonymous data about visits, such as which pages are viewed and how long visitors stay, to help us improve our website.
Performance Cookies – to understand how our website performs and to identify areas for improvement. These details are only used to improve how the website functions.
Essential Cookies – necessary for basic site functionality.

How to Manage Cookies

You can delete or block cookies through your browser settings. However, disabling cookies may affect some website features. To clear cookies in Chrome, for example:

Open Chrome and click the three dots at the top right.
Click Delete browsing data.
Choose a time range (select All time to delete everything).
Check Cookies and other site data and Cached images and files, then click Clear data.